Data Handling and Privacy Policy
DMR Vehicle Recovery Ltd
 
When you make an enquiry with DMR Vehicle Recovery, whether via phone, email, or the “Contact Us” form on our website, we may collect and temporarily retain certain personal information. This data is necessary for providing a quote, completing your service, or addressing your request.
 
Information We Collect
 
The data we may collect includes:
• Full Name
• Email Address
• Mobile and Landline Contact Numbers
• Collection and Delivery Addresses
• Vehicle Information, including:
• Make and model
• Registration number
• Photos documenting the condition of the vehicle before and after recovery
 
Purpose of Data Collection
 
We collect and process your data to:
• Communicate with you and provide an accurate quote.
• Fulfill the requested recovery service.
• Retain records for reference in case of claims or legal requirements.
 
Data Retention and Disposal
 
Once your job is complete and you have received your receipt, your personal data, including addresses, will be securely deleted.
 
Data Sharing
 
To ensure efficient service, we may share essential information with contractors completing your recovery. Shared data may include:
• Name and contact information
• Vehicle details (make, model, registration, and condition)
• Collection and delivery addresses
 
Collaboration with Subcontractors
 
To improve response times and minimize costs, we subcontract some services to trusted recovery companies near your location. These partners include:
• Motors Recovery
• Police Car Pound Recovery
• RCL Transport
 
Payment Information
 
We do not collect, store, or share your payment card details. Payments are processed securely through Square, which provides you with a payment link. All card information is managed by Square. For more details, please review the Square Privacy Policy.
 
Use of Website Cookies
 
Our website uses Google Analytics Cookies, a trusted tool for monitoring website traffic. This tool helps us understand visitor behavior without storing personal information. Data collected includes:
• Device type used to access the website
• Geographic location (country of origin)
• Browser type and version
 
Google Analytics does not collect or store personal information. For more details, refer to the Google Analytics Privacy Policy.

Company Information
 
DMR Vehicle Recovery Ltd
Company Registration Number: 14109612
 
If you have further questions about our privacy practices, please don’t hesitate to contact us.