Terms and Conditions
If the recovery exceeds 10 miles round trip, the recovery will need to be paid for in advance. Under no circumstance is the callout charge refundable. If you wish to cancel the recovery at anytime the remaining balance will be refunded to you minus any charges incurred (admin fee,mileage,congestion charge/ULEZ and tolls etc.) as long as we have not reached you beforehand. Please also see payment and cancellation policy.
All police pound recoveries will have to be paid in full before the vehicle is released from the pound.
If the customer is not present, an admin fee of £50 will be charged. Failed collections are non-refundable, unless it is our fault. (This means the police will not release the vehicle to us due to our paperwork not being correct or we cannot load the vehicle)
All documents for your vehicles release will need to be emailed to us prior to collection and release fees and recovery funds transferred to us via bacs only to prior collection. (NO EXCEPTIONS)
All pre-booked transportation needs to be paid for in advance, payments should be received no later than three days before the collection is made. If the booking is made less than three days in advance, payment is required immediately on booking. Until payment is received, your booking will not be confirmed, and therefore we may not be able to undertake your job, or offer you your preferred date or time.
Payment/Cancellations and Refund Policy
Payment should be made either by bacs, cash or credit/debit card over the phone prior to recovery. For transportation jobs, payment needs to be made at least three days in advance of collection. Any recovery costing more than £200 needs to be made via bacs only.
For all cancellations you will have to pay a cancellation fee of £50. If the driver has already left then you will be charged a callout fee plus mileage travelled. if driver arrives with you and you wish to cancel you will be charged the full recovery fee no exceptions. Please see specific service required for full refund information.
We are only responsible for your vehicle while it is loaded in/on ours. All vehicles are covered by our 'carriage of vehicle motor trade insurance policy” a copy of which is available on request. Any additional insurance required for loads in excess of our 'carriage of vehicle cover' (£20,000) will be negotiated and maybe invoiced separately.
Whilst every effort is made to keep to promised delivery schedules, DMR Vehicle Recovery will not be held responsible for late or failed collections or deliveries due to unforeseen circumstances beyond our control such as road works, traffic delays or accidents, breakdowns or adverse weather conditions etc.
Any damage not identified at time of drop off will not be accepted by us. All damage would need to be viewed by us prior to any repairs taking place.
DMR Vehicle Recovery will not be held responsible for any damage that cannot be attributable to negligence on behalf of DMR Vehicle Recovery or our staff for example Acts of God (Storm damage, Bird Strike etc.) DMR vehicle Recovery will not provide or be liable for the costs of any hire cars, replacement vehicles or compensation whilst the vehicle is being repaired.
Accident recovery/damaged and immobilised vehicle
We will not be held liable for any further damaged caused when loading/unloading damaged or immobilised vehicles. This also includes steps taken to secure the vehicle for recovery.
You are responsible for your own safety and that of any other passengers at all times during a recovery or when in our vehicles. Please do not get involved with the loading or unloading of your vehicle! Please stand well back and do not distract the operator while the recovery is taking place.
By accepting a quote given by us, you are deemed to have fully accepted our terms and conditions.
DMR Vehicle Recovery LTD